1. To ensure timely and safe delivery, we dispatch the ordered products through professional courier agencies like DTDC, Speed and safe courier services, Blue Dart Courier service,etc.
  2. If you are a new customer on our online platform, our executive officers will get in touch with you and confirm your purchase orders with the exact delivery address and pin code
  3. If the packing is damaged before receiving goods, do not accept the delivery and send us a mail at info@kavungal.in with your order reference number and attached pictures of the package or call our Customer Care. We will ensure our best effort to substitute delivery made to you at the earliest.
  4. If the address is ODA (Out of delivery area) location, then the buyer have to collect the parcel from the courier office. We will provide courier office address and contact number. Also, our customer care executive will contact you.
  5. Order will be shipped within 7 days on receiving successful payment.
  6. For further help, contact our help desk at 99958 23336 Or mail us at info@kavungal.in.